LMI – Government-Facing GenAI Platform
Services Provided: Accessibility Program Development, Section 508 Compliance, VPAT Documentation
The Challenge
LMI was developing a generative AI tool for federal agencies. The platform needed to meet Section 508 standards, with formal compliance documentation in place, all while still in active development.
Our Approach
- Conducted a full accessibility audit against WCAG 2.1 AA and Section 508
- Built an accessibility process into the product's design and development workflows
- Partnered with the design and engineering teams to troubleshoot issues in real time
- Created VPAT documentation so compliance was clear to federal stakeholders
The Results
The platform launched fully Section 508 compliant. Just as importantly, the accessibility process we designed became part of the standard workflow, ensuring ongoing compliance as the product continues to evolve.
Impact
This project shows how accessibility can be integrated into complex, emerging technologies without slowing delivery — and how process design can set a product up for long-term success.