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Projects

Every community is different, but the goal is the same: build accessibility in rather than bolt it on later. These projects show how I work, from a Michigan city sorting out its full digital presence to a voter services site at one of the country's largest election jurisdictions. The approach is always practical, collaborative, and sized to fit what you actually need.

Ingham County Courthouse

Detailed Representative Projects

City of Troy — Digital Accessibility Strategy

Services Provided: Targeted Manual Audit, Remediation Roadmap, Staff Training

My Approach

1
Targeted Manual Audit
2
Honest Assessment
3
Roadmap and Timeline
4
Staff Training
  • Ran a targeted manual audit of the main site, subsites, and mobile app, focusing on what matters most to residents
  • Gave a straight assessment of where things stood, with no sugarcoating and no scare tactics
  • Built a practical roadmap and timeline the team could actually follow
  • Trained staff across the organization, from accessibility fundamentals through applying them to everyday work like social media

The Results

Troy came away with an honest picture of their digital accessibility, a prioritized plan for improving it, and a staff better equipped to carry the work forward. The audit was targeted by design rather than exhaustive, which meant the budget went toward the issues with the biggest impact on residents.

Impact

Accessibility work doesn't have to start with a huge contract. Starting where it counts, with a clear plan and a team that understands why it matters, is often the difference between a report that sits on a shelf and real progress.

U.S. Digital Response — Voter Services Strategy

Services Provided: Accessibility Assessment, Strategic Recommendations (Volunteer)

My Approach

1
Assess
2
Identify Barriers
3
Recommend
4
Plan
  • Joined a four-person volunteer team through U.S. Digital Response, serving as the accessibility lead
  • Assessed the voter services site for accessibility alongside teammates focused on content and user experience
  • Identified the barriers standing between residents and the information they needed
  • Delivered clear recommendations and a plan for making the site easier to navigate, understand, and access

The Results

The jurisdiction received a practical set of recommendations for improving how residents find and use voter information, with accessibility built into the plan rather than treated as a separate fix.

Impact

Election information has to work for everyone. Accessibility, plain language, and clear navigation aren't separate goals, they're the same goal. The most important public services are exactly the ones that deserve the most care.

Prior experience

Before focusing on Michigan local government, I built accessibility programs at a larger scale. This earlier work is what taught me how accessibility holds up under real complexity, and why doing it well from the start matters so much.

LMI — Government-Facing GenAI Platform

Services Provided: Accessibility Program Development, Section 508 Compliance, VPAT Documentation

The Challenge

LMI was developing a generative AI tool for federal agencies. The platform needed to meet Section 508 standards, with formal compliance documentation in place, all while still in active development.

My Approach

1
Audit
2
Remediation
3
Process Building
4
Documentation
  • Conducted a full accessibility audit against WCAG 2.1 AA and Section 508
  • Built an accessibility process into the product's design and development workflows
  • Partnered with the design and engineering teams to troubleshoot issues in real time
  • Created VPAT documentation so compliance was clear to federal stakeholders

The Results

The platform launched fully Section 508 compliant. Just as importantly, the accessibility process I designed became part of the standard workflow, ensuring ongoing compliance as the product continues to evolve.

Impact

This project shows how accessibility can be integrated into complex, emerging technologies without slowing delivery — and how process design can set a product up for long-term success.

General Motors — Accessibility in In-Vehicle Interfaces

Services Provided: Accessibility Standards Development, CVAA Compliance, Design System Integration

The Challenge

General Motors was developing a next-generation design system for in-vehicle interfaces and needed to integrate accessibility from the ground up. Since standard WCAG guidelines don't translate directly to automotive contexts, I needed to adapt accessibility principles specifically for in-vehicle digital systems while ensuring the solution could scale across multiple vehicle programs and product lines.

My Approach

1
Standards Development
2
Design System Integration
3
Training and Process Building
4
Implementing Audits and Reviews
  • Developed accessibility standards specific to in-vehicle digital systems
  • Embedded accessible patterns into GM's global design system
  • Collaborated with cross-functional teams to integrate accessibility into component libraries
  • Verified compliance across multiple vehicle programs

The Results

Accessibility became a built-in part of GM's next-generation design system, making it possible to deliver compliant in-vehicle interfaces at scale.

Impact

By embedding accessibility into the design system itself, GM reduced rework, ensured compliance, and delivered more inclusive experiences to millions of drivers and passengers.

Get in touch

Curious what this would look like for your community? Get in touch.