Services
Pieces you can combine, sized to what you actually need.
Who I work with
I work mostly with Michigan cities and counties, from small villages with a handful of pages to larger cities with subsites, apps, and document libraries. I'm happy to work with other public entities too, but local government is where I spend most of my time and where I know the terrain best.
Wherever you're starting from, I meet you there. Some communities need a look at where they stand. Some need a plan they can follow across a budget cycle. Some need help getting their team up to speed. Most need some combination, sized to what they can actually spend.
How I think about this work
A few principles shape everything I do:
Targeted
Auditing every page sounds thorough, but it usually isn't the best use of your money. I focus the work where the risk is, so your budget goes toward what actually needs attention rather than a report nobody finishes reading.
Tested by real humans
I use automated tools and manual testing together, because they catch different things. Scanners are fast and cover a lot of ground. But most accessibility barriers only turn up when a person actually tries to use your site the way a resident with a disability would.
Independent
Your staff or your vendor does the code fixes, not me. That keeps my assessment independent, and it means your team builds skills that stick.
Built to last
My goal isn't to make you dependent on me. It's to leave your team with the knowledge, the plan, and the documentation to keep this going on their own.
What I offer
These aren't packages you pick from. They're pieces we combine into a plan that fits your community, your digital presence, and your budget. Most communities start with an assessment of where they stand, then build from there.
Accessibility audit
A focused evaluation of one or more of your sites, apps, or systems.
- Automated and manual testing together, because they catch different things
- Targeted where the risk is, not spread thin across everything
- Plain-language report your leadership can actually read
- Clear next steps, in priority order
Where you stand
A picture of your whole digital presence, scaled to what you need evaluated.
- Covers what residents actually touch: your site, subsites, apps, documents, social
- Scoped to your situation, from a handful of key pages to a full digital footprint
- Automated and manual testing together
- Prioritized, so you know what to deal with first
Roadmap and timeline
A plan you can actually follow, and budget for.
- What to fix, in what order, and why
- Realistic timelines that fit a budget cycle
- Something you can hand to your team or your vendor
- Documentation of a good-faith effort, showing the work is planned and underway
Staff training
From "what is accessibility" to "what should I be doing differently."
- Accessibility fundamentals for the whole team
- Practical best practices your team can apply, whatever tools you already use
- Everyday work: documents, social media, web content
- Role-specific sessions for communications, IT, and clerks
- Materials your team can reuse
Guided support
Regular office hours while your team or vendor does the work.
- Standing sessions where your vendor or IT staff can bring questions
- Translating what accessibility requirements actually mean in practice
- Working through how to implement specific fixes
- Reviewing work as it goes, so problems get caught early
- Keeping everyone moving in the same direction
Retainer
Ongoing support, shaped around what your community actually needs.
- Regular check-ins as your digital presence changes
- Help evaluating vendors and understanding what their accessibility claims really mean
- Building accessibility into contracts and RFPs, so expectations are clear up front
- Reviewing new pages, documents, and online services before they go live
- Someone to call when an accessibility question comes up
Document accessibility
Thousands of PDFs is a daunting problem. It's also a solvable one.
- Figuring out which documents actually matter, and which ones to tackle first
- Asking whether a document needs to be a PDF at all, since some are better off as web pages
- A plan that fits your budget instead of trying to fix everything at once
- Training your team to create accessible documents going forward, so the pile stops growing
- Subcontractors to handle remediation when you need the extra hands
Building something new
A redesign is a rare chance to get this right from the start, and the cheapest time to do it.
- Accessibility built into a redesign or new service from day one, rather than diagnosed later
- Building it in from the start costs a fraction of fixing it afterward
- Review of designs and prototypes before they become code
- Help writing accessibility into your RFP and contract, so vendors know what's expected going in
- Guidance from concept through launch
"Hannah's blend of technical skill, strategic thinking, and empathy makes her an outstanding designer and leader."
Not sure what you need?
That's normal, and it's a good reason to talk. Tell me what you're working with, and I'll tell you honestly what's worth doing.
Get in touch How pricing works